(1) Shipping Policy
1a. Ingedients Emporium Sdn Bhd can only send orders to street addresses in Malaysia. We do not deliver to P.O. Box addresses.
1b. Shipping to international addresses is not available at this moment.
1c. By signing, you agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged.
1d. Should the seal be broken, please check the contents of the parcel and you may refuse to sign for the parcel.
1e. If you are not at home to receive your purchased order, please log in to your account or the courier website to track the status of your shipment.
1f. Should the order be unable to be delivered to you successfully after 2 attempts (or any stipulated number of attempts by the appointed logistics provider) or you do not pick up your order at a nearby location as stated by the courier, the order may be forfeited and we will not refund you any amount that you have spent on your order.
1g. We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment.
1h. We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.
(2) Shipping Charges
2a. Ingedients Emporium Sdn Bhd’s delivery will only be available for any order below 30KG (weight or volumetric, whichever greater) only.
2b. Ingedients Emporium Sdn Bhd charges a standard shipping & handling fee of RM10 (West Malaysia), RM11 (Sabah), and RM7.00 (within Sarawak) for the first 1KG on all purchases.
2c. Every subsequent KG following the first 1 will be charged a standard rate which subjects to our delivery rate card based on the delivery address.
2d. Enjoy "Free Shipping" on selected items for all (and only) Sarawak Kuching purchases.
* Customer may opt to pay a higher transaction fee should you desire express delivery options or delivery of items exceeding certain designated dimensions or weight. At the moment, express delivery is not available.
2e. Strictly no refunds for any shipping & handling charges.
2f. We strive to deliver your purchased products within the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated courier from Monday to Friday, excluding weekends and public holidays. (There are possibilities that the courier delivers during weekends, they will contact you before arrival).
2g. "Free Shipping Promotion" will only be eligible for orders placed on www.ingredientsemporium.com with the delivery addresses limited to Kuching, Sarawak only.
2h. Ingredients Emporium Sdn Bhd reserves the right to alter these conditions at any time.
(3) Standard Delivery Lead Time
3a. Confirmed orders will be shipped out from our warehouse within 1 - 3 business day(s) if they are placed before 12:00 pm, Monday to Friday, excluding public holidays.
3b. Aside from public holidays, orders placed on Friday after 12:00 pm and over the weekend will be processed on the following Monday and shipped out from our warehouse within 1 - 3 business day(s).
3c. Delivery ETA (Expected Time of Arrival) is as follows:
West Malaysia: 4 – 7 working days for your order to arrive.
East Malaysia: 1 – 3 working days for your order to arrive.
3d. Delivery to rural or remote areas may require an additional of 2 – 3 working days.