1. Should there be discrepancies in items received, kindly contact IE Customer Care +6011-6089 5406 via whatsapp or phone call, FB messenger or email us at firstname.lastname@example.org. All issues must be reported within three (3) business days of receiving the Products.
2. Goods sold are not refundable. Unless in special case, like out-of-stock.
3. If any product proves to have been delivered in a damaged/defective condition with photographs provided as evidence or wrong items delivered, we can exchange the product(s) for another same product of equal value.
4. Exchange are subject to availability. If the product for which you wish to exchange is of a higher price than the original purchase price, then you will be required to top up the balance using cash. If the product for which you wish to exchange is of a lower price, then no balance amount will be refunded to you.
5. When you exchange the product, you must also bring the original receipt, with unopened items in the original packaging and original tags/labels attached or accessories (if any) that come with it. Exchanged products must be in the condition you received them and in the original box and/or packaging.
6. The Return & Exchange does not apply to chilled or frozen goods.
7. The Return & Exchange does not apply to promotional items on sale or clearance.
8. The request will be review by our Operation team, and the customer will be notified on the status of the request within 24 hours.
9. There will be strictly no return under the reason of ‘Change of Mind’ & ‘Item Unwanted’.
10. Ingredients Emporium Sdn Bhd reserves the right to reject the Return & Exchange of goods if the returned item does not meet the above criteria (or) due to deemed unfit or unreasonable.
11. Ingredients Emporium Sdn Bhd reserves the right to make final decisions and to alter this policy at any time.