Privacy Policy

I.E Personal Data And Privacy Notice

This website or mobile application (“site”) is operated by INGREDIENTS EMPORIUM.COM (“Ingredients Emporium Sdn Bhd”).


This Privacy Policy is applicable to Ingredients Emporium Sdn Bhd (hereinafter referred to as “our”, “us”, “we”).


Ingredients Emporium Sdn Bhd (Company No.202001023883 [1380203-U]), is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law when you share your personally identifiable information with us through other voluntary means (the “Site”).


The data controller of this website is INGREDIENTS EMPORIUM SDN BHD whose office is situated at Ground Floor, SL 10F, Lot 12475, Block 16, Premier 101 Commercial Centre, KCLD, Jalan Tun Jugah, 93350 Kuching, Sarawak.


Ingredients Emporium views and treats your Personal Data seriously. By using our website or by otherwise giving us your personal information you are accepting the practices described in this Privacy Policy.  If you do not agree to this Privacy Policy, please do not use our website or give us any of your personal information.  We reserve the right to make changes to this Privacy Policy at any time.


Collection and Use of Personal Data

This Privacy Policy outlines the rights, interests, obligations and duties of all parties involved in the collection, recording, holding, storing or processing, disclosure of information that we may collect about you through our Website or sub-domains of personal information and data as may be protected by the Personal Data Protection Act.


Ingredients Emporium will not collect any Personal Data about you unless you voluntarily choose to provide us with it (e.g. by registering for IE Friends Membership, accessing the Website, registration, survey, contest participation, apply for a job with us or communicate with our Customer Service, etc), provide your explicit consent, or unless otherwise permitted by applicable laws and regulations for the protection of your Personal Data.


Personal Data that Ingredients Emporium may collect

We may collect the following personal information from users of the Website when the user visits the Website, registers, places an order online, contact IE Customer Care line or participates in IE promotions or questionnaires, which may include:-


1. Name & gender;

2. National registration identity card number;

3. Race and religious beliefs;

4. Postal address & telephone number;

5. Email address;

6. Salary range;

7. Contact preference; and Credit card or bank account information

8. Other personal data relevant to registration and/or provisioning of your account, surveys, promotions and/or other purposes.


In all cases, the details requested via the Website are necessary to provide an optimal service to the user. In cases where the user does not provide the requested details, Ingredients Emporium cannot guarantee that the information and services provided will fully satisfy their needs.


How Does Ingredients Emporium Use My Personal Data?

We use the information that we collect to improve the content of our Website by incorporating information that is relevant to our customers, to notify customers about updates to our Website, to contact customers for marketing and sales purposes that are related specifically to their needs and interests and to communicate with our partners and franchisees. This information is not shared with other organizations for any reason, commercial or business, without your prior explicit consent.


By assessing this Website and/or clicking the corresponding box, you expressly, freely and unequivocally accept that your details will be treated/used by Ingredients Emporium for the following purposes:

(a) Improve the shopping experience.

(b) For marketing and promotional activities, market surveys, trend and statistical analysis

(c) Process your online orders, including the sending of e-mails and/or text messages to inform you of delivery status.

(d) Process order returns & refunds.

(e) Manage your account at

(f) Contact you if there is any problem with any of your orders or for other logistical reasons.

(g) Respond to your queries.

(h) Send you commercial information by e-mail, SMS or MMS to inform you of new products, new store locations, special offers and news relating to the Website and/or its affiliated companies in general, Newsletters and catalogues.

(i) Meeting any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us or our affiliates

(j) For the maintenance and upkeep of customer records

(k) For credit assessments, financial and background investigation as and when deemed necessary

(l) To administer participation in any contest/program related to the public organized by us

(m) For security and crime prevention purposes, risks management, safeguarding Ingredients Emporium in the event of any claim, litigation, suits etc

(n) For handling the report for lost item, customer complaints and taking appropriate action relating thereto

(o) For any other grounds [Personal Data collected will correspond to such grounds or reasons].



Retention of Personal Data and Access

Ingredients Emporium shall endeavor to make it easy for you to keep your information accurate, complete and up to date. We will retain your personal data for the period necessary to fulfill the many different purposes outlined in this Privacy Policy unless a longer retention period is permitted or required by law.




We trust that you will consent to the processing of your Personal Data. By providing your Personal Data to us, you declare that you have read, understood and accepted the statements and terms herein. Thanks again for visiting our Website and for placing your trust in Ingredients Emporium.